Terms of Service

Last Updated: June 7, 2026

Welcome to Justum Furniture. These Terms of Service ("Terms") govern your use of our website, justumfurniture.co.ke, and the purchase of our furniture products. By accessing our site or purchasing from us, you agree to be bound by these Terms.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service or products without express written permission from us.

2. Products and Pricing

• Accuracy: We make every effort to display the colors and images of our furniture as accurately as possible. However, we cannot guarantee that your device's display will be completely accurate.
• Pricing: All prices listed on our website are in Kenyan Shillings (KES) and are subject to change without notice.
• Availability: Certain items may be custom-made or available in limited quantities and are subject to return or exchange only according to our Return Policy.

3. Orders and Payments

We reserve the right to refuse or cancel any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you via the email or phone number provided at the time the order was made. We accept payments via secure channels including M-Pesa and card payments.

4. Delivery and Assembly

• Delivery Timeframes: Delivery schedules are estimates. We are not liable for delays caused by third-party courier services or unforeseen logistical challenges.
• Delivery Fees: Delivery costs are calculated at checkout based on your location within Kenya.
• Inspection: You must inspect your furniture products upon delivery. Any damages or missing parts must be reported immediately to the delivery team or our customer care line within 24 hours.

5. Returns and Refunds

Please review our Return Policy explicitly before making a purchase. Custom-built, modified, or bespoke furniture pieces cannot be returned or refunded unless they possess a verified structural manufacturing defect.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of the Republic of Kenya.

7. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: support@justumfurniture.co.ke
Website: justumfurniture.co.ke

Privacy Policy

Last Updated: June 7, 2026

At Justum Furniture, accessible from justumfurniture.co.ke, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information collected and recorded by our platform and how we utilize it, in strict alignment with the Kenya Data Protection Act, 2019.

1. Information We Collect

When you purchase furniture or create an account on our store, we collect the personal information you give us, which includes:

• Identity Data: Full name, delivery address, and billing address.
• Contact Data: Email address and phone number (e.g., for M-Pesa payment confirmations and delivery updates).
• Technical Data: Your IP address, browser type, and cookies to enhance your browsing experience.

2. How We Use Your Information

We use the collected data in various ways to support your customer journey, including to:

• Process, fulfill, and ship your furniture orders.
• Understand and analyze how you interact with our website to improve our catalog.
• Communicate with you regarding order statuses, custom furniture specifications, or promotional updates.
• Prevent fraudulent transactions and secure our platform.

3. Data Sharing and Third Parties

We do not sell or rent your personal data. We only share information with critical third parties required to complete your transactions, such as:

• Delivery Couriers: Sharing your name, phone number, and physical address to drop off your furniture.
• Payment Processors: Safely processing secure financial transactions via mobile money (M-Pesa) or card checkouts.

4. Data Retention and Security

We store your data securely and retain it only as long as necessary to fulfill purchases, handle warranties, or meet legal and accounting requirements. We implement strict electronic and procedural security layers to keep your information safe.

5. Your Data Protection Rights

Under the Kenya Data Protection Act, you have the following rights regarding your data:

• The right to be informed about how your data is used.
• The right to access the personal data we hold about you.
• The right to request corrections to inaccurate data.
• The right to object to or restrict processing, or request the deletion of your personal data.

6. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our Data Protection compliance team at:

Email: info@justumfurniture.co.ke
Website: justumfurniture.co.ke